Legal
Refund & cancellation
How deposits, cancellations, and refunds work for Utility Ridge consulting engagements.
Scope
This policy applies to paid consulting engagements with Utility Ridge — including Backend Architecture Reviews, API Design Advisory, Integration Boundary Assessments, and Pre-Launch Technical Second Opinions. It does not cover physical products or software subscriptions; we do not sell those.
Eligibility for refund
Refunds depend on how much work has started and when you cancel relative to the reserved window.
Timeframe to request
Contact info@utilityridge.click as soon as you need to cancel or reschedule. Refund requests should be raised within 14 days of the event giving rise to the request (cancellation, material scope change we cannot fulfill, or billing error).
Full refund
A full refund of fees paid is available if:
- You cancel more than 10 business days before the first scheduled session, and
- We have not begun substantial document review beyond the complimentary intake agenda
Partial refund
If you cancel between 10 and 3 business days before the first session, we may retain up to 40% of the engagement fee to cover preparation already started, and refund the remainder.
If work has started (sessions held or substantial review written), fees for completed portions are non-refundable; unused future sessions may be refunded or credited by written agreement.
Non-refundable items
- Rush premiums on Pre-Launch Second Opinion windows once the reserved dates are within 5 business days
- Third-party costs we prepaid on your written request (for example, booked meeting rooms), if non-recoverable
- Completed deliverables already delivered (findings reports, contract kits)
Deposits
Deposits reserve calendar time. If you cancel inside the windows above, the deposit is applied according to the same full/partial rules. Unused deposit balance is refunded by the same payment method where possible.
Rescheduling
You may reschedule once without penalty if you give at least 5 business days’ notice and we have mutually available dates within 60 days. Further reschedules may be treated as cancellations.
No-shows
If your team does not attend a scheduled session without 24 hours’ notice, that session is considered delivered for billing purposes.
Work already started
Once examination sessions begin or a draft findings section is shared, that portion of the fee is earned. We will itemize remaining unused scope if an engagement ends early by mutual agreement.
Processing time and method
Approved refunds are processed within 14 business days to the original payment method, or by bank transfer if the original method is unavailable. You will receive email confirmation when the refund is initiated.
How to request
Email info@utilityridge.click with your engagement reference, reason, and preferred resolution (refund or reschedule). Phone +886 2 0000 2180 is available for urgent schedule changes; written follow-up is still required for refund decisions.
Exceptions
Mandatory consumer protections under Taiwanese law, where applicable, take precedence over this policy.